Privacy Policy

1. Information We Collect

For Restaurants

We collect business name, contact email, phone number, and payment information necessary to provide our service.

For Customers

When customers use QuietCall to track their orders, we collect:

• Order number (as entered by the customer)
• Optional customer name/alias
• Push notification subscription data (if notifications are enabled)

We do not require customer account creation or store personal identification beyond what is needed for order tracking.

2. How We Use Information

We use collected information to:

• Provide order notification services
• Process payments and manage subscriptions
• Send service-related communications
• Improve our service

3. Data Retention

Order data is automatically archived 60 minutes after collection. Restaurant account data is retained while the account is active. Push notification subscriptions are deleted when orders are archived.

4. Data Sharing

We do not sell personal information. We share data only with:

• Payment processors (PayFast) to process transactions
• Push notification services to deliver alerts

5. Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure password storage, and access controls to protect your information.

6. Your Rights

In accordance with POPIA (Protection of Personal Information Act), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information

7. Cookies

We use essential cookies for session management and authentication. These cookies are necessary for the service to function and cannot be disabled.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered restaurants of significant changes via email.

9. Contact Us

For privacy-related inquiries, please contact us at hello@quietcall.co.za.